CIFO PUBLIC COMPLAINT STATISTICS - Q1 2025 have been published
These statistics cover the work of the Channel Islands Financial Ombudsman (CIFO) for the three months ended 31st March 2025 (Q1 2025).
Some highlights are below……worryingly, FRAUD is high in numbers.
TOP THREE case files opened by CIFO this Quarter Q1 2025
- Poor administration or delay was the most common issue, occurring in
- (22) of the case files opened by CIFO this Quarter
- Non-payment of claim was the second most common issue, represented in
- 26% (19) of case files and
- FRAUD was the third most common issue, represented in
- 21% (15) of case files
Other stats include…………
Of the 73 case files opened by CIFO in Q1 2025,
- 48% (35) related to current accounts,
- 14% (10) related to home emergency insurance and
- 12% (9) related to health insurance.
- The remaining 19 case files were about 11 other product types.
Of the 35 case files closed by mediation in Q1 2025,
- 49% (17) were mediated in favour of the complainant, with 13 upheld and four upheld in part.
- 88% (15) received compensation higher than the FSP's original offer, and
- 12% (2) received the same compensation as offered initially.
- 51% (18) of case files were mediated in favour of the FSP.
The FSP settled the remaining cases.
- 2% (1) and withdrawn by the complainant 2% (1).
These case statistics are included within the figures provided for the complaint closure highlights of the 73 case files opened in Q1 2025.
- 43% (31) involve a UK-based complainant,
- 27% (20) involve a complainant from elsewhere,
- 18% (13) involve a Jersey-based complainant and
- 12% (9) involve a Guernsey-based complainant
Source
