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Cookie Policy

Learn about how we use cookies and similar technologies to enhance your experience on iTrack.

Effective Date: October 28, 2025

Version: 1.0.0

1. Introduction

This Cookie Policy explains how Comsure Technology Limited (“we”, “us”, or “our”) uses cookies and similar tracking technologies on the iTrack website and platform (the “Service”).

This policy should be read alongside our Privacy Policy, which provides comprehensive information about how we collect, use, and protect your personal data.

Your Consent

By using our Service, you consent to the use of essential cookies that are necessary for the Service to function. For non-essential cookies (performance, functionality, and marketing), we will ask for your explicit consent via our cookie consent banner when you first visit our website.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Types of Cookies:

Session Cookies

These are temporary cookies that expire when you close your browser. They help you navigate the website and remember information you've entered during your visit.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They help us recognise you as a returning visitor and remember your preferences.

First-Party Cookies

These cookies are set by us (iTrack) and can only be read by our website.

Third-Party Cookies

These cookies are set by other organisations whose services we use (e.g., analytics providers, payment processors). They can track your activity across multiple websites.

In addition to cookies, we may use similar technologies such as:

  • Web Beacons (Pixels): Small transparent images embedded in web pages or emails to track user behaviour.
  • Local Storage: Data stored in your browser to remember preferences and improve performance.
  • Session Storage: Temporary data storage that is cleared when you close your browser.

3. Cookies We Use

We use cookies for four main purposes. Below is an overview of each category:

Essential Cookies

Required for the Service to function. Cannot be disabled.

Performance Cookies

Help us understand how you use the Service. Requires consent.

Functionality Cookies

Remember your preferences and settings. Requires consent.

Marketing Cookies

May be used in future to track advertising effectiveness. Will require explicit consent.

4. Essential Cookies

Essential cookies are necessary for the Service to function properly. These cookies enable core functionality such as security, authentication, and accessibility. The Service cannot function without these cookies, and they are set automatically when you use the Service.

These cookies do not require your consent

Under data protection laws, essential cookies are exempt from consent requirements because they are strictly necessary for the Service to function.

Cookie NamePurposeDuration
session_idIdentifies your session and keeps you logged inSession (expires when browser closes)
auth_tokenAuthenticates your identity securely24 hours
csrf_tokenProtects against cross-site request forgery attacksSession
cookie_consentRemembers your cookie preferences1 year
load_balancerRoutes your requests to the correct serverSession

5. Performance Cookies

Performance cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. This helps us improve the Service and understand which features are most valuable to users.

These cookies require your consent

You can accept or reject these cookies via our cookie consent banner. Rejecting them will not affect core functionality.

Cookie NamePurposeProviderDuration
_gaGoogle Analytics - distinguishes unique usersGoogle2 years
_gidGoogle Analytics - distinguishes usersGoogle24 hours
_gatGoogle Analytics - throttles request rateGoogle1 minute
analytics_sessionTracks page views and session durationiTrack30 minutes

The data collected by performance cookies is anonymised and aggregated. We use this information to:

  • Understand which pages are most visited
  • Identify technical issues and errors
  • Measure the effectiveness of new features
  • Improve navigation and user experience

6. Functionality Cookies

Functionality cookies allow the Service to remember choices you make (such as your username, language, or region) and provide enhanced, more personalised features. These cookies help make your experience more convenient by remembering your preferences.

Cookie NamePurposeDuration
theme_preferenceRemembers your dark/light mode preference1 year
languageStores your language preference1 year
dashboard_layoutRemembers your dashboard customisation6 months
notification_prefsStores your notification settings1 year
timezoneDisplays times in your local timezone1 year

If you disable functionality cookies, some features may not work as expected, but core functionality will remain available.

7. Marketing Cookies

Marketing cookies may be implemented in future to track visitors across websites to display relevant advertisements and measure the effectiveness of our marketing campaigns. If implemented, these cookies would be set by us and our advertising partners (including Facebook, LinkedIn, and Google Ads).

These cookies will require explicit consent

When implemented, marketing cookies will only be set if you explicitly accept them via our cookie consent banner. You will be able to withdraw consent at any time. Currently, we do not use marketing cookies.

Cookie NamePurposeProviderDuration
_fbpFacebook Pixel - tracks conversions from adsFacebook3 months
_gcl_auGoogle Ads - stores conversion dataGoogle3 months
li_sugrLinkedIn Insight Tag - tracks conversionsLinkedIn90 days
retargeting_idShows relevant ads to past visitorsiTrack30 days

We use marketing cookies to:

  • Show you relevant advertisements on other websites
  • Measure the effectiveness of our advertising campaigns
  • Prevent you from seeing the same ad repeatedly (frequency capping)
  • Track conversions from ads (e.g., demo requests, sign-ups)

8. Third-Party Cookies

We work with trusted third-party service providers who may set cookies when you use our Service. These providers have their own privacy policies governing the use of your information.

Third-Party Services We Use:

Google Analytics

Provides analytics about website usage and performance.

Google Privacy Policy →

Stripe

Processes payments securely.

Stripe Privacy Policy →

Facebook/Meta

Tracks conversions from Facebook ads (if you consent to marketing cookies).

Meta Privacy Policy →

LinkedIn

Tracks conversions from LinkedIn ads (if you consent to marketing cookies).

LinkedIn Privacy Policy →

We carefully select our third-party partners and require them to comply with applicable data protection laws. However, we do not control third-party cookies and recommend reviewing their privacy policies for more information.

9. Your Cookie Choices

You have several options for managing cookies:

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner where you can:

  • Accept all cookies (essential, performance, functionality, and marketing)
  • Reject non-essential cookies (only essential cookies will be set)
  • Customise your preferences by category

Change Your Preferences

You can update your cookie preferences at any time by clicking the button below:

Important Note:

If you reject or delete cookies, some features of the Service may not function properly. Essential cookies cannot be disabled as they are necessary for the Service to work.

10. Managing Cookies in Your Browser

Most web browsers allow you to control cookies through their settings. You can:

  • View what cookies are stored and delete them individually
  • Block third-party cookies
  • Block cookies from specific sites
  • Block all cookies
  • Delete all cookies when you close your browser

Browser-Specific Instructions:

Opt-Out Tools:

11. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will:

  • Update the “Effective Date” and “Version” at the top of this page
  • Notify you via our cookie consent banner if the changes affect your consent choices
  • Display a prominent notice on our website

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

12. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Comsure Technology Limited

Email: info@itrackaml.com

Phone: +44 (0) 1534 626841

Address:
No 1 Bond Street Chambers
St Helier, Jersey
Channel Islands, JE2 3NP

Document Version: 1.0.0

Effective Date: October 28, 2025

Last Reviewed: October 28, 2025